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Your plan decides how much of DMLY your workspace can use — how many contacts you can hold, how many broadcast messages you can send, how many people can log in — and which parts of the product are switched on at all. This page does not list plan names, prices or allowances. Those are set in the plan itself, and they differ depending on whether you buy DMLY directly or through an agency. What follows is where to look them up for your workspace, and what each kind of limit actually does.
Billing is admin-only. If your base role is Member or Viewer, you cannot open Workspace Settings at all — ask an admin or the workspace owner. See Roles and permissions.

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Find your plan

1

Open Workspace Settings

Open Workspace Settings, then select Billing.
2

Read your current plan

Current Subscription Plan shows the plan you are on, its status, and — if it is ending — the date it runs to.
3

See what a plan includes

Select Change subscription plan. Pick any plan on the left and the panel on the right — titled with the plan’s name — lists what that plan includes. This is the only place in the app that shows a plan’s allowances, and it updates as you select a different plan — so you can compare before committing to anything.
If your plan has no contact limit set, that panel says Unlimited for contacts rather than staying silent, so you can tell the difference between “no cap” and “not shown”.
Past charges live on a separate page: Workspace Settings → Receipts.

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What a plan governs

A plan carries two different kinds of setting, and they behave differently.

Allowances you can count

A number you use up: contacts, broadcast and template messages, connected channels, people who can log in, AI credits, and how many bots can be switched on at once per channel. These appear in the plan’s panel when you pick it under Change subscription plan.

Capabilities switched on or off

Whole areas your plan either includes or does not: the AI agent, Reputation and reviews, a custom booking domain, and which channels you are allowed to connect.
On/off capabilities do not appear in that panel — it only lists the numbered allowances. If you are unsure whether your plan includes one of them, ask whoever sells you DMLY. For an agency sub-account that is your agency, not DMLY. What each capability covers:
Covers the AI node in automations, connecting an AI provider, and AI-suggested replies in the inbox. See AI replies and OpenAI.
Covers connecting a Google Business Profile, replying to and syncing reviews, and the review-request automation node. See Reputation.
Serving your booking page on your own domain. This one is off unless your plan explicitly includes it. See Custom domain.
A plan can restrict which channels you may connect — any of WhatsApp, Facebook, Instagram, SMS, TikTok, Telegram, Live Chat or Google Business. If your plan sets no restriction, every channel is available. See Channels.

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When you reach a limit

Nothing is switched off quietly. You are stopped at the moment you try to do the thing, with a message naming the limit you have reached. Three of these surprise people:
  • Team members count pending invitations. An invitation that was never accepted still uses a seat. Cancel stale invitations on Workspace Settings → Team Members before inviting someone new. See Team members.
  • Importing contacts counts the rows you are importing, not just the contacts you already have. An import that would cross the cap is refused as a whole rather than half-loaded. See Contacts.
  • Bots can always be built. Only switching one on beyond the per-channel cap is blocked, so hitting this limit never breaks a flow you already have running. See Automation.
The broadcast allowance counts every broadcast and template message this workspace has ever sent — it is a running total, not a monthly reset. A send that would take you past the cap is blocked before it goes out. See Broadcasts.

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Raise a limit

You have two routes, and they are not the same thing:

Change plan

Move the whole workspace to a plan with different allowances and capabilities.

Buy an add-on

Keep your plan and buy extra capacity on top — extra contacts, an extra social account, or an extra teammate.
Add-ons stack on your plan: your real limit is the plan’s allowance plus any active add-ons. You need an active plan before you can buy one — the Add-ons panel tells you so if you do not have one. If you are an agency sub-account, your agency can also grant an add-on, which shows as Granted by your agency.

Payment methods

Update the card your subscription is charged to.

Cancelling

What happens when you cancel, and how to resume.

Roles and permissions

Who on your team can reach billing.

Agency plans and billing

For agencies setting plans for client workspaces.