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Your plan sets your limits. When you run out of room in one of them — you’ve hit your contact cap, you want to connect another channel, you need one more person on the team — an add-on buys you extra capacity in that one area, without moving to a bigger plan. Add-ons live on the Billing page, in a panel described as “Extra capacity on top of your plan — each is a separate subscription you can cancel any time.”
Only workspace admins can open Workspace Settings → Billing. Members and viewers cannot reach it.

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What you can add

Contacts

Room for more contact records than your plan allows.

Social account

Room for another connected account.

Teammate

Room for one more person to be invited into the workspace.
How much each add-on costs, and what your plan already includes, depends on your plan and on who sells it to you. See Plans.

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Buy an add-on

You need an active plan first. Without one, the Buy button is disabled and the panel shows You need an active plan to buy add-ons. Start a plan before buying capacity on top of it.
If an agency manages your workspace, you don’t buy add-ons yourself — your agency grants them to you. The steps below won’t apply: there’s no add-on catalogue, no quantity box and no Buy button. Ask your agency for the capacity you need.
1

Open Billing

Go to Workspace Settings → Billing and scroll to the Add-ons panel.
2

Choose what you need

Each available add-on has its own row. Set the quantity you want — for example, two extra teammates rather than one.
3

Select Buy

You’re taken to the payment step to confirm. Each add-on is charged as its own subscription, separate from your plan.
Once it’s paid for, the extra capacity counts toward your limit automatically. Inviting a teammate, for example, checks your plan’s allowance plus any teammate add-ons you own — if you’re still over, the invite fails with Members limit reached.
Your teammate allowance counts pending invitations as well as people who have already joined. If you’re one short, cancel an invitation that was never accepted before buying more — see Team members.

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Your add-ons

Anything the workspace already owns is listed under Your add-ons on the Billing page, with each one marked either:
  • Active — it was bought here, and it’s being billed to you.
  • Granted by your agency — an agency gave the workspace the capacity, and you aren’t billed for it.

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Cancelling an add-on

Add-ons are separate subscriptions from your plan, so cancelling one doesn’t touch the plan itself, and cancelling your plan is a different action — see Cancelling.
Dropping capacity you’re already using is not a clean undo. If you’re storing more contacts, or have more connected accounts or teammates, than your plan allows on its own, removing the add-on that covers the difference puts you over your limit.

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Add-on or bigger plan?

An add-on is the right tool when you’re over on exactly one thing. If you’re pushing against several limits at once, or you want a feature your plan doesn’t include at all, changing plan is usually simpler than stacking add-ons.

Plans

What each plan includes and where the limits bite.

Upgrading and downgrading

Move to a different plan instead.