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Your plan sets your limits. When you run out of room in one of them (you’ve hit your contact cap, you want to connect another channel, you need one more person on the team), an add-on buys you extra capacity in that one area, without moving to a bigger plan. Add-ons live on the Billing page, in a panel described as “Extra capacity on top of your plan — each is a separate subscription you can cancel any time.” Each add-on you bought carries its own Cancel add-on button; ones an agency granted you show Granted by your agency instead, and only they can withdraw those. See Cancelling an add-on.
Only workspace admins can open Workspace Settings → Billing. Members and viewers cannot reach it.

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What you can add

Contacts

Room for more contact records than your plan allows.

Profile per channel

Room for another connected account, including a second number on a channel you already use.

Teammate

Room for one more person to be invited into the workspace.
How much each add-on costs, and what your plan already includes, depends on your plan and on who sells it to you. See Plans.
What one unit of this add-on buys. On the Billing page it appears as Extra profile per channel, and the name is literal: it raises Profiles per channel by one, and it does so on every channel: on a plan allowing one profile per channel, a single unit lets you connect a second WhatsApp number, and a second Facebook page, and so on. It raises the total Connected accounts cap by one as well. Where your plan sets that total, it is what actually limits you: you get one more account, on whichever channel you choose to spend it. Both figures are on the plan panel, so you can see which one you are against.

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Buy an add-on

You need an active plan first. Without one, the Buy button is disabled and the panel shows You need an active plan to buy add-ons. Start a plan before buying capacity on top of it.
If an agency manages your workspace, you don’t buy add-ons yourself; your agency grants them to you. The steps below won’t apply: there’s no add-on catalogue, no quantity box and no Buy button. Ask your agency for the capacity you need.
1

Open Billing

Go to Workspace Settings → Billing and scroll to the Add-ons panel.
2

Choose what you need

Each available add-on has its own row. Set the quantity you want, for example two extra teammates rather than one.
3

Select Buy

You’re taken to the payment step to confirm. Each add-on is charged as its own subscription, separate from your plan.
Add-ons are billed monthly, always. There is no yearly option, so if your plan is billed yearly your add-ons still appear as separate monthly charges alongside it. The quantity box counts units, and one unit is the bundle named on the row, so two units of a 1,000-contact add-on is 2,000 contacts rather than two contacts. A quantity above 1,000 units is refused after you press Buy rather than blocked in the box. Buy can also be greyed out with no explanation when the operator hasn’t priced that add-on for purchase. Ask whoever sells you DMLY. Once it’s paid for, the extra capacity counts toward your limit automatically. Inviting a teammate, for example, checks your plan’s allowance plus any teammate add-ons you own. If you’re still over, the invite fails with Members limit reached.
Your teammate allowance counts pending invitations as well as people who have already joined. If you’re one short, cancel an invitation that was never accepted before buying more. See Team members.

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Your add-ons

Anything the workspace already owns is listed under Your add-ons on the Billing page, with each one marked either:
  • Active: it was bought here, and it’s being billed to you.
  • Granted by your agency: an agency gave the workspace the capacity, and you aren’t billed for it.

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Cancelling an add-on

Each add-on you bought carries a Cancel add-on button on its row under Your add-ons. Selecting it asks you to confirm, then ends that add-on’s subscription while leaving your plan and your other add-ons alone. Cancelling your plan cancels your add-ons too. They are separate subscriptions, but the plan’s cancellation takes them with it rather than leaving them billing on their own, and the confirmation tells you so before you commit. Add-ons granted by your agency have no cancel button. Those are your agency’s to give and take away, so ask them. See Cancelling.
Dropping capacity you’re already using is not a clean undo. If you’re storing more contacts, or have more connected accounts or teammates, than your plan allows on its own, removing the add-on that covers the difference puts you over your limit.

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Add-on or bigger plan?

An add-on is the right tool when you’re over on exactly one thing. If you’re pushing against several limits at once, or you want a feature your plan doesn’t include at all, changing plan is usually simpler than stacking add-ons.

Plans

What each plan includes and where the limits bite.

Upgrading and downgrading

Move to a different plan instead.