Cancel your subscription

Cancelling stops the billing. It does not delete anything. Your subscription stays active until the end of the period you have already paid for, and your workspace, contacts and conversations are all still there afterwards. Deleting a workspace is the other thing entirely — it is permanent, and it is covered further down.

​

Cancel the subscription

​

What happens to your data

Nothing is removed when you cancel. Contacts, conversations, appointments, invoices and automations stay in the workspace exactly as they were. What changes is access. You keep everything on your current plan until the paid period runs out. After that, what you can still do depends on the plan your workspace lands on — plan limits cover things like connected channels, contacts, team members, AI credits, the AI agent and Reputation. See Plans for how limits work.

​

Change your mind

If you cancel and then reconsider, Resume appears on the Billing page while the subscription is paused or still inside its grace period — that is, before the paid period ends. Resuming puts you back on the same plan with no interruption. Once the period has fully lapsed, Resume is still the button you want — it just takes you to the plan picker rather than restarting the old subscription in place. Pick a plan there the same way you did the first time. (Change subscription plan is the label that button carries while a subscription is still running, not after it has been cancelled.) See Upgrading and downgrading.

​

Add-ons are cancelled separately

Add-ons are their own subscriptions, not part of your plan. The Add-ons panel says so directly: Extra capacity on top of your plan — each is a separate subscription you can cancel any time. Cancelling your plan is not the same as cancelling an add-on, so check Your add-ons before you assume you are done. Add-ons granted to you by an agency show as Granted by your agency rather than Active — those are the agency’s to change, not yours. See Add-ons.

​

Downgrade instead of cancelling

If you want to stop paying but keep the workspace running, a downgrade is usually the better move. When a free plan is available, Downgrade to free plan appears on the Billing page next to the plan controls, with the honest warning: You won’t be able to use the features of the current plan anymore.

​

Deleting a workspace

This is not a cancellation. It is the end of the workspace. Only the workspace owner can do it, from Workspace Settings → Security. To make an accident unlikely, DMLY asks you to type the workspace name before the delete button will work: To continue deleting, type the name of the workspace to delete into the box below.

Can I hand the workspace to someone else instead?

Not from the workspace settings — there is no owner-transfer control in DMLY. If the current owner is leaving the business, contact your provider (your agency, or DMLY support) rather than deleting the workspace and rebuilding it.

What about my own login?

Deleting your user account is a different action, on your own Edit profile page — but it is not a smaller one. DMLY deletes every workspace you own along with your account, and cancels their subscriptions. The page says so plainly: Deleting your account will result in the permanent removal of all account data and associated resources, including the data of any owned workspaces. Workspaces you only belong to are unaffected. See Your profile.

​

Related