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The bell is DMLY’s in-app notification centre. It tells your team what is happening: a new chat arrived, a conversation was handed to you, an automation broke. It never sends anything to a contact. The feed is yours rather than the workspace’s. It gathers your alerts from every workspace you belong to, so you don’t have to switch around to find out that something needs you. Leave a workspace and its alerts stop appearing. Prefer to watch first? This walkthrough covers keeping a team on top of its alerts.
In-app alerts and client messaging are two separate systems. As the settings page puts it: In-app alerts show up in your DMLY notification centre. They keep your team informed and don’t message clients. To change what your contacts receive on WhatsApp, SMS or email, see Notification settings.
The bell is a third system again, separate from the Inbox’s own new-message chime and desktop notifications, which are per-browser and can’t be turned off by an admin. See New messages and sound.

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These alerts are not personal preferences

The on/off switches are set per workspace, not per person. If you turn New conversation off, it goes off for every member of the workspace; there is no personal notification preference in DMLY. The only thing that is yours alone is what you have read: marking an item read clears it for you and nobody else.

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Where the bell lives

The bell sits at the bottom of the workspace sidebar, next to your name, not in the top bar. A red count shows unread alerts (it stops counting at 99+). Select the bell to open the feed, then:
  • Select an alert to mark it read. New conversation, Conversation assigned to you and You were mentioned open the conversation itself. Appointment, review and automation alerts open the relevant module list rather than the individual record, and the two active-contacts alerts open your Contacts page. The three invoice and payment alerts (Invoice sent, Payment received, Payment failed) carry no link at all, so selecting one only marks it read.
  • An alert raised in another workspace carries that workspace’s name as a small chip next to its timestamp. Selecting it switches your active workspace before it opens the item, so you can land somewhere other than where you started.
  • Select Mark all read to clear the count. It clears unread across every workspace in the feed, not just the one you are looking at.
  • You’re all caught up. means the feed is empty.
The feed holds the newest 30 alerts and old ones are cleared out automatically. It is a to-do list, not a record; for history, use the Inbox and the relevant module.
View all activity at the bottom of the feed opens Logs. It is not an archive of the bell: Logs records what DMLY did, not the alerts you were shown. It always opens Logs for the workspace you are currently in, whichever workspaces the alerts above it came from.

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What lands in the bell

Eleven events can create an alert. “Everyone in the workspace” means every active team member. Invoice sent is the only alert that starts off; turn it on if your team wants a heads-up on every invoice leaving the workspace. The two active-contacts alerts only exist on a plan that meters active contacts, and DMLY checks once a day rather than the moment you cross the line. Each threshold alerts at most once a week, and re-arms once you drop back under 90%. Crossing either line never blocks a contact, an import or an inbound message; the alert and the usage gauge on the Contacts page are the whole of it. See Plans.
You were mentioned goes to the people you tag and no one else, so an @mention is the reliable way to get one teammate’s attention without adding noise for everyone.

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Who controls what

You control

Which alerts you’ve read, and (if your workspace uses WhatsApp calling) whether you’re available to take calls.

An admin controls

Which of the eleven events fire at all, for the whole workspace, plus everything on the client and staff messaging side.

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Turn an alert on or off

1

Open the Notifications settings

Go to your workspace Settings and open the Notifications page.
2

Switch to In-app alerts

The page has two tabs. Client & staff messages is what your contacts and staff receive over WhatsApp, SMS and email. In-app alerts is the bell.
3

Toggle the events you want

Each of the eleven alerts has a switch. Turning one off stops it for everyone in the workspace.
4

Select Save

Nothing applies until you save.

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Troubleshooting

Check the In-app alerts tab first; someone in your workspace may have switched that event off for everybody. Also check the alert’s audience in the table above: Conversation assigned to you only reaches the assignee, and You were mentioned only reaches the people tagged.
New alerts normally appear without a refresh. If yours only appear when you navigate, real-time updates aren’t reaching your browser. Nothing is lost, the alert is still there, it just arrives late. Report it if it persists; see Logs.
That’s the other system: staff notifications live on the Client & staff messages tab. Staff appointment confirmation and Staff appointment updates already go out over WhatsApp and email by default. Staff new conversation is the one that ships off, because it can get noisy. Switch it on there. See Notification settings.