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“Deleting” a WhatsApp number means two different things, and only one of them happens in DMLY. Disconnecting removes the number from your workspace and can be undone. Deleting the number itself happens at Meta, in WhatsApp Manager, and DMLY has no part in it.
DMLY cannot delete a number from Meta. Nothing in DMLY removes a number from your WhatsApp Business Account, releases it, or cancels it. Disconnecting only unlinks it from this workspace.

Disconnect in DMLY

Unlinks the number from this workspace. The number, your WhatsApp Business Account and your templates are untouched. You can reconnect later.

Delete at Meta

Removes the number from your WhatsApp Business Account. Done in WhatsApp Manager, not in DMLY, and DMLY cannot reverse it.

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When you would disconnect

  • You are moving the number to a different workspace.
  • You connected the wrong number and want to start over.
  • You are switching the business to a new number.
  • You are closing the workspace and want the number free for another tool.
If your problem is that messages are not arriving, disconnecting is usually the wrong fix and often makes it harder to diagnose. Try No inbound messages first. If Meta has restricted the account, see Account disabled — disconnecting does not clear a Meta restriction.

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Disconnect the number

1

Open the number's configuration

Go to Bot Setup → WhatsApp → Configuration. Check the Verified name and Phone number ID shown there match the number you mean to remove.
2

Select Disconnect

Select Disconnect. A confirmation appears titled Disconnect WhatsApp: “This removes the connected number from this workspace. You can reconnect it later.”
3

Confirm

Confirm, and you get a WhatsApp disconnected message. The number stops sending and receiving in the Inbox immediately.

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What you keep

Disconnecting removes the connection only. It does not delete your data:
  • Contacts stay in the workspace, with their history and tags.
  • Past conversations stay in the Inbox.
  • Message templates live on your WhatsApp Business Account at Meta, not in DMLY, so they survive and come back when you reconnect.
  • The number itself stays on your WhatsApp Business Account at Meta.

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What stops working

  • Nothing sends or receives on that number — Broadcasts, Automations and agent replies all have no channel to send from.
  • Any Automation, bot or broadcast that was pointed at that WhatsApp channel no longer has a valid target.
Reconnecting the same number creates a new channel — it does not restore the old one. Anything that was pointed at the disconnected channel stays pointed at the old one and will not resume on its own. After you reconnect, open your bots, automations and scheduled broadcasts and re-select the WhatsApp channel on each.

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Delete the number at Meta

If you want the number gone from your WhatsApp Business Account — not just out of DMLY — that is a Meta action. Disconnect it in DMLY first, then go to Meta. On Bot Setup → WhatsApp → Configuration, the WhatsApp Manager tile — Open WhatsApp Manager ↗ — takes you to Meta’s phone-numbers page for your account. Do the deletion there.
Deleting a number at Meta is permanent and happens entirely outside DMLY. DMLY cannot undo it, and reconnecting in DMLY will not bring the number back. Be sure you have the right number before you delete it at Meta.

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If the number is still connected after disconnecting

Reconnecting a number to a different WhatsApp Business Account creates a second connection, so an older, stale one can survive and keep appearing as a separate WhatsApp profile. Disconnect only removes the profile currently selected in the channel selector.
Your administrator can list every WhatsApp connection in the workspace, and see which are stale, by running the read-only diagnostic php artisan salesbot:whatsapp-webhook-status on the server. It flags duplicates and marks which connection is current.Each leftover has to be disconnected separately. Use the profile selector in the channel bar to switch to each leftover WhatsApp profile, confirm its Phone number ID on the Configuration tab, then disconnect it — repeat until only the number you want remains.

Connect WhatsApp

Reconnect a number, or connect a new one.

No inbound messages

Fix a connected number that receives nothing.