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TikTok connects with a login, and once it’s on, DMs and comments on your videos land in your Inbox and your flows can answer both. Before you plan anything around it, three limits do more to shape what TikTok is good for than anything it can do: TikTok cannot send broadcasts, it has no growth links or QR codes, and you can only message someone for 48 hours after their last message to you — with no template, no reopening, and no extension for a reply you type by hand. TikTok is a channel for answering people who come to you, not for reaching out. One more thing to settle first: TikTok’s messaging only works on a TikTok Business account. A personal account can finish the connection and create a Channel that then does nothing useful.
TikTok’s Business Messaging is a beta at TikTok’s end and DMLY is deliberately cautious with it. Treat TikTok as a supporting channel and keep WhatsApp as the one you build on.

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Before you start

You need a TikTok Business account. If you’re on a personal account, switch it in the TikTok app before you connect:
1

Open your account settings

In the TikTok app, go to Profile → ☰ menu → Settings and privacy.
2

Switch the account type

Tap Account, then Switch to Business Account. Choose a category and finish the prompts — it’s free and reversible.
3

Connect it in DMLY

Come back and connect the account here. If it was already connected as a personal account, reconnect it so DMLY can pick up the Business permissions.
If you connect a personal account, DMLY detects it and shows This looks like a personal TikTok account. on every Salesbot page, plus a notice in the Inbox. DMs, comments and automations will not work until you switch the account type and reconnect. Nothing is lost — but nothing arrives either.

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Connect the account

1

Open Integrations

Go to Integrations → Channels and start adding an account. Find TikTok — Connect a new TikTok profile.
2

Authorise DMLY on TikTok

TikTok asks you to sign in and approve the permissions. Approve all of them. The messaging and comment permissions are what make the Inbox and automations work — drop them and the Channel connects but stays silent.
3

Check the Channel

Back in DMLY, the TikTok Channel appears in your list. If you see the personal-account warning, fix the account type and reconnect before going further.
The TikTok tile only appears once TikTok is configured and active on your install. That’s a one-time job for whoever administers it: create an app at developers.tiktok.com/apps and fill in Client Key, Client secret, Share Type (Inbox or Direct Post) and Enable photo uploads.TikTok also has to approve your app for the messaging and comment permissions. Until it does, connecting will not give DMLY the access it needs, and the Channel will look connected while nothing arrives.

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The 48-hour window

You get 48 hours from the contact’s last message, then the conversation closes. Inside the window, flows and agents can send freely. Outside it, every send is blocked — including a reply you type yourself in the Inbox.There is no way to reopen it from your side. TikTok has no message templates (Message templates are only available on WhatsApp channels.) and no notification opt-in, so the contact has to message you again first.
This is stricter than it looks next to Meta’s channels. Messenger and Instagram give a person typing by hand seven days even though automated sends get 24 hours. TikTok gives everyone the same 48 hours — bots and people alike. The Inbox says so on the conversation: TikTok 48-hour messaging window — agents can reply for 48 hours after the contact’s last message. You also can’t start a conversation on TikTok. DMLY replies into a thread the contact opened; there’s no way to message a TikTok contact who has never messaged you.

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What TikTok cannot do

No broadcasts

Broadcasts stays in the sidebar, but selecting it on a TikTok profile just tells you: Broadcasts aren’t available on Live Chat or TikTok. Switch to WhatsApp, Facebook, Instagram, SMS or Telegram. Use Switch profile to jump to a channel that can.

No growth links or QR codes

Growth tools need a channel reachable by a chat link — not available on SMS, TikTok or Live Chat. Growth tools work by handing someone a link or QR that opens a chat, and TikTok has no such link.
There’s no Bot setup for TikTok either — no welcome message, ice breakers or persistent menu. Everything TikTok answers automatically comes from a flow.

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What you get

DMs and comments in the Inbox

Both arrive in the same Inbox as your other channels, with assignment and statuses.

Flows on both

Keyword-matched flows run on a TikTok DM and on a comment left on your videos.

Comment actions

A flow can reply publicly to a comment, like it, or delete it.

Contacts and tags

TikTok people become Contacts like anyone else, and you can tag and segment them.
Comments and DMs are separate threads, and a commenter and a DMer are separate Contacts even when they’re the same person. TikTok gives no way to link a comment to a DM, so DMLY doesn’t pretend otherwise. Replying in a comment thread posts a public comment on your video — it does not send a DM.
A comment thread’s card links out to the real TikTok post, so you can always see the video someone is talking about.

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Automations on TikTok

Two triggers fire on a TikTok Channel:
  • TikTok message — User sends a message
  • Video comments — User comments on your video
Both accept keywords, matched on any message, an exact phrase, a prefix, or text contained anywhere.
TikTok has no buttons, quick replies or carousels. Send nodes only deliver plain text and images. A message node carrying buttons or quick replies is rejected outright — the contact receives nothing at all, not even the message body. The message shows as Failed in the Inbox, a send_failed entry lands in Configurations → Logs, and the flow run stops there, so no later step runs. A flow you built for WhatsApp with tappable buttons will not work as-is on TikTok; rebuild the choice as plain text.
Book meeting already does this for you: on TikTok it sends the available times as a numbered text list and closes with Reply with a number to book. — the contact answers with a digit and the flow carries on.
The Outgoing TikTok message trigger (You or an agent sends a message) appears in the trigger picker but never fires — nothing dispatches it. Don’t build on it.
Hide is not available as a comment action here: a flow that tries it notes 🙈 Hiding comments isn’t supported on TikTok — skipped. and carries on. Reply, like and delete all work. Opt-outs behave as they do elsewhere — a contact who sends a stop keyword stops receiving automated messages until they start again.

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Images and other message types

Inbound DMs that aren’t plain text are shown as a short label rather than the thing itself — a photo reads 📷 Photo, a video reads 🎥 Video, and there’s Shared a post, Sent a sticker, Sent an emoji and Reacted to a message. Anything DMLY doesn’t recognise reads Unsupported message. The images are not displayed in the Inbox, so if the content matters, ask the contact to describe it. Sending out, TikTok takes text and images only. Images have to be JPG or PNG and under 3 MB.

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When messages don’t arrive

DMLY checks TikTok for new DMs and comments every minute, so allow up to a minute before worrying. If nothing comes through at all, work down this list:
  • The personal-account warning is showing — that’s the cause. Switch the account type in the TikTok app and reconnect.
  • The window has closed — you can receive, but your replies are blocked until the contact messages again. The Inbox says so on the conversation.
  • TikTok reports messaging as restricted — TikTok’s Business Messaging isn’t available everywhere, and where it isn’t, DMs never arrive. Nothing on your side fixes this.
  • Nothing else fits — check Configurations → Logs and see No inbound messages.
Comments are only picked up from your 10 most recent videos, and only the 30 most recent comments on each. A video that gets busier than that, or an older video that scrolls out of the last ten, can have comments that DMLY never sees — and there’s no way to go back and collect them. Don’t build a campaign that depends on catching every comment.