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DMLY sends messages automatically when things happen in your workspace. Some of those messages go out to a contact over WhatsApp, SMS or email. Some go to your team. Some are alerts that only ever appear inside DMLY. All of it is controlled in one place, by an admin, for the whole workspace.
There is no per-user notification preference. Whatever an admin sets here applies to everyone and to every contact. A user’s own profile controls their language, timezone and sign-in, not what DMLY sends. See Profile and Security.

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Who can change them

Notification settings live in Workspace Settings → Settings → Notification settings. The link to Notification settings sits in the admin-only Workspace Settings area, so in normal use only an admin reaches it. See Roles and permissions.

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The two tabs

Client & staff messages

Messages that leave DMLY (WhatsApp, SMS or email) and land with a contact or a member of your team.

In-app alerts

Alerts that stay inside DMLY. Nothing here is ever sent to a client. See Inbox notifications.
That split is the one to keep in your head: Client & staff messages costs you a WhatsApp send and reaches a real person’s phone. In-app alerts only ever reaches your own team, in the app.

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Which number they send from

The Client & staff messages tab opens with a Default WhatsApp number picker, above the event cards. It sets the number every WhatsApp notification sends from, and it is the number a first-time inbox message goes out on unless you pick a different one with the Send from picker in the Inbox. Set it before you look at any templates. The WhatsApp template dropdowns, and the Approved, Pending and Rejected badges beside them, only list templates approved on that number’s WhatsApp Business Account, so changing the number changes which templates you can pick. The picker saves with the same Save button as the rest of the page. The list only offers numbers that can actually send, and the picker is not there at all if you have none connected. A contact who already messages you on one of your numbers keeps that number; the default is what DMLY uses when there is no WhatsApp conversation yet. It is one setting for the whole workspace, not a per-event choice, and it does not appear on the In-app alerts tab.

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Customer-facing or team-facing

On the Client & staff messages tab, each card is one event and the cards are grouped under four headings. Each heading tells you who is on the receiving end:
  • Client notifications go out to the contact.
  • Staff notifications go to the staff member concerned.
  • Other notifications go to your team: the admin, receptionist or scheduler-type members rather than the staff member on the booking.
  • Finance notifications (invoice sent, payment receipt, gift card delivery, payment failed and renewal reminder) all go out to the contact.
Each event is a card with a master toggle. The channel checkboxes (Email, SMS and WhatsApp) appear inside the card once the event is switched on, so you can send an event over WhatsApp only, or over WhatsApp and email, or turn it off entirely. WhatsApp is the one to lead with; leave the others off unless you have a reason.

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Turn a notification on

1

Open the settings

Go to Workspace Settings → Settings → Notification settings.
2

Pick the tab

Client & staff messages for anything that leaves DMLY. In-app alerts for the alerts your team sees in the app.
3

Switch the event on

Find the event’s card and turn on its toggle. The channel checkboxes stay hidden until you do.
4

Tick the channel you want

Tick Email, SMS or WhatsApp, whichever you want the event delivered over.
5

Set the sending number

At the top of the Client & staff messages tab, pick the Default WhatsApp number these messages send from. If you have only one connected number it is already selected. Do this before the next step: it decides which templates the dropdowns offer.
6

Check the WhatsApp template

A WhatsApp notification is carried by an approved WhatsApp template. Ticking WhatsApp reveals a WhatsApp template dropdown inside the card. It opens on the default option (labelled Default template followed by the template’s own dmly_ name) with an Approved, Pending or Rejected badge beside it. The alternatives in the dropdown are your approved templates. See Message templates.
7

Save

Press Save in the page header. Nothing is stored until you do, and your changes are lost if you navigate away first.
The page states it plainly: These settings apply to every contact in this workspace. There is no per-contact exception and no opt-out list here.

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If a notification doesn’t arrive

Work through it in this order:
  • The event is switched on, and the channel is ticked, on the Client & staff messages tab, and you pressed Save.
  • The channel itself is connected: a WhatsApp notification needs a connected WhatsApp number. See Connect WhatsApp.
  • The WhatsApp template it uses is approved by Meta. An unapproved template means no send. See Message templates.
If all three check out, see Messages not sending.

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Next

Team members

Invite the people who receive staff notifications.

Roles and permissions

Who can reach Workspace Settings in the first place.