Sync Google Calendar and Zoom

Appointments has two separate connections, and they do different jobs. Google Calendar keeps your DMLY diary and your real calendar in step, in both directions. Zoom puts a join link on bookings. You can connect either one on its own — Zoom works fine with no calendar connected at all. Both live under Appointments → Settings → Calendar and Integrations → Zoom.

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What syncs, and which way

Each direction has its own switch, so you can push without pulling or the reverse. Free/busy from the connected calendar is one of the things DMLY subtracts when it works out open slots — alongside working hours, notice rules, buffers and existing bookings. See Staff and availability.

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Connect Google Calendar

Last synced and the sync status appear under the switches once the first sweep has run. Disconnect removes the connection.

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Connect Zoom

Bookings on those Services now get a Zoom meeting and join link automatically. The link travels in confirmations, reminders and the calendar event.

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What Zoom does over a booking’s life

• Booked — a meeting is created and the join link is saved on the booking.
• Rescheduled — the same meeting moves. The join link does not change, so a client who already saved it is fine.
• Cancelled — the meeting is deleted from Zoom.
• Deleted in your Zoom portal — if you delete a meeting yourself and the booking is later rescheduled, DMLY notices the dead link and creates a replacement.

Zoom links for classes

A class gets one Zoom meeting for the session, and every seat shares it. Seats never get their own personal meeting. See Classes.

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What breaks it

Bookings aren't reaching Google Calendar

Check, in order: Push DMLY → Google is on; the connection still shows as connected. If nothing is connected, bookings still work perfectly — they just live only in DMLY. A calendar error never blocks or undoes a booking; the slot is held in DMLY first and the event is pushed afterwards.If the events exist but aren’t where you expect them, confirm Calendar to sync points at the calendar you’re watching — an unset or changed selection sends events to the Google account’s primary calendar instead.If the Service is pointed at its own calendar rather than the workspace one, its bookings go there instead.

Bookings on a pay-before service never appear

A Service set to Pay before booking holds the slot for 15 minutes without pushing anything. No calendar event, no Zoom meeting, no confirmation — until the payment clears. If it never clears, the hold expires and nothing was ever pushed. This is working as intended. See Appointment payments.

Sync stopped, then started again by itself

Google expires the token DMLY uses to track changes. When that happens DMLY clears it, flags the status, and does a full resync on the next sweep — within about five minutes. No action needed.A status of error is different: something went wrong and stayed wrong. Check the connection is still authorised, and see Logs.

A booking has no Zoom join link

Zoom wasn’t connected when the booking was made, or the Service’s Location isn’t Zoom (auto link). Without a link, {{meeting.link}} falls back to the location label — so the client gets a message that reads oddly rather than a broken link.Connecting Zoom afterwards doesn’t backfill existing bookings, but rescheduling one will create its meeting.

Google events aren't blocking my slots

Check Pull Google → DMLY is on and that the events are on the calendar chosen in Calendar to sync — DMLY only reads the one calendar. The sweep runs every 5 minutes, so a just-added event isn’t instant.

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Calendar Feed

Appointments → Settings → Calendar also offers a Calendar Feed — a URL you can subscribe to from Google Calendar, Outlook or Apple Calendar to see appointments and classes. It is read-only and one-way: changes made where you subscribe never come back to DMLY.