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Two tabs of Reputation work directly against your Google listing. Posts publishes an update, offer or event to the profile people see when they find you on Google. Performance shows how many of them looked, searched and then did something — called you, tapped through to your website, or asked for directions. Both tabs need a connected profile. Until you connect one, they show sample numbers and sample posts badged Preview, behind Connect Google Business Profile — nothing you see there is your business. See Connect Google Business Profile.
Publishing and deleting posts need Reputation & Reviews on your plan. If it isn’t included, connecting a profile is refused up front — Your plan does not include Reputation & Reviews. Upgrade to connect a Google Business Profile and request reviews. See Plans.
If you have more than one location connected, everything on both tabs belongs to the location picked in Switch location at the top of the page. Post to the wrong one and it goes to the wrong listing. The switcher only appears once a second location is connected.

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Publish a post

1

Open Posts

Go to Reputation → Posts and select New post.
2

Pick the type

Update for news, Offer for a promotion, Event for something with a date.
3

Write it

Fill the message box — Share news, an offer or an event with people who find you on Google…. Add Button link (optional) to put a link button under the post, and Photo (optional) to attach a picture from your media library or an image URL.
4

Fill the extras an Offer or Event needs

Offer and Event both require Event / offer title, Starts and Ends — Google will not take them without a title and a date range. An Offer can also carry Coupon code (optional), Redeem link (optional) and Terms (optional).
5

Publish or schedule

Publish now sends it to Google straight away — Post published to your Business Profile. Or choose Schedule, set When to publish, and DMLY holds it — Post scheduled.
A photo is recommended for Offers and Events — that’s what the tab itself tells you, and it’s the part of the post people actually see in the listing.

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Scheduling

Google has no scheduled posting of its own, so DMLY does it: a scheduled post is held here with its finished content and pushed when it comes due. A check runs every five minutes, so a post can go out a few minutes after the time you set.
  • The time you type is read in your workspace’s timezone, not Google’s and not your browser’s.
  • A time in the past is refused — Choose a publish date and time in the future.
  • Scheduled posts (and any that failed to publish) sit at the top of the Posts tab. Everything below them is the live list read back from Google.

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Editing and deleting

There is no edit. A post is published or it isn’t — to change one, delete it and publish again. Deleting behaves differently depending on which kind of row you delete:
  • A scheduled post that hasn’t gone out yet is simply dropped from DMLY — Scheduled post removed. Nothing reaches Google.
  • A live post is deleted from your Google listing.
Every row asks the same confirmation first — Delete this post? This removes the post from your Google Business Profile. This cannot be undone. — so a scheduled post that never reached Google is warned about in exactly those words too. The warning is shared; what actually happens still depends on the row.
The Posts tab doesn’t link out to an individual post on Google. Use View on Google in the page header to open your listing and see the posts as customers see them.
If you have nothing yet, the tab says No posts yet — publish an update, offer or event.

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Read the Performance tab

Performance is the Reputation landing tab. Everything on it comes from Google, for the location you have selected — DMLY doesn’t count any of it.

Profile views

How many people looked at your listing.

Searches

How many times you turned up in a search.

Customer actions

How many of them did something — called, tapped your website, asked for directions, or started a message.

Trend and split

Profile views & searches plots the Last 8 weeks. How customers search splits it between Google Search and Google Maps.
The percentage on each of the three headline numbers compares the last 8 weeks against the 8 weeks before them. That’s the whole window: there is no date picker, and no way to ask for a different range. The How customers search split is worth acting on. If almost everything is Maps, you are being found by people already nearby — hours, phone and photos matter most. If it’s mostly Search, your description and category are doing the work. Both are shown on the Business info tab, but only the description is editable there — the category is read-only in DMLY and has to be changed in Google.
First check the top of the page. If your Google connection has expired you’ll see Your Google Business Profile connection has expired. Reconnect it under Integrations → Channels to restore reviews, posts and performance. Reconnect the profile and the numbers come back — see Connect Google Business Profile.If the banner instead mentions a permissions or API-scope issue, reconnecting is still the fix: DMLY couldn’t read the profile from Google at all.A profile that is genuinely new, or one you’ve only just verified, will have little for Google to report yet.
Failed posts stay in the Posts tab alongside the scheduled ones, so a post that vanished from your schedule and never appeared on Google will still be listed there. Delete it and publish again. If it keeps failing, reconnect the profile — an expired connection stops publishing the same way it stops everything else.

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Reviews

Read and reply to the reviews on this listing.

Ask for reviews

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