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Overview, the first page you land on, is where conversation volume is reported: the Message volume chart and the Reply rate card. It is not the only reporting screen. Configurations → Reports is a section of its own, with five tabs (Team, Appointments, Finance, CSAT and Logs), each with its own filters and its own CSV and PDF export. Finance is the newest of them: what came in, what was billed, what is still owed and what went out. See Finance report.
Overview carries no per-agent breakdown, but DMLY does: the Team tab of Reports is exactly that, teammate by teammate. See Team performance. For numbers about a single automation, open the ⋮ menu on its row in the Automation list and select Analytics. See Automation overview.What no screen gives you is a per-conversation report: nothing lists conversations with their own numbers. The closest thing is Logs, the last Reports tab, and that is an event feed rather than a report.

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What is measured

1

Message volume

A two-line chart headed Message volume, described as Outbound vs inbound messages over the last 14 days. One line is Outbound, the other Inbound. If neither side has any activity in the window, the panel shows No message activity yet.
2

Reply rate

A card in the At a glance grid. It is the share of your contacts who have ever sent you an inbound message, out of all your contacts.
3

Messages sent

A card in the same grid: an all-time count of messages sent for the selected channel.
4

Calls and Call answer rate

Two extra cards that appear only when the selected channel is WhatsApp. They render even with no call history, reading 0 and 0%. See WhatsApp.
The At a glance grid also carries Contacts, Flow completion, Broadcast delivery, Growth clicks, Opt-out rate and Active sequences. Further down the same page, Peak conversation hours plots inbound messages by weekday and hour over the last 28 days. Those are covered on Analytics overview.

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Filters and date ranges on Overview

This is the part people most often get wrong, so read it before you draw conclusions.
  • The only filter is the channel selector. Pick a channel at the top of the page and the conversation numbers follow it. There is nothing else to narrow by: no agent, no tag, no segment.
  • There is no date-range picker. You cannot change the period, and you cannot compare two periods.
  • The chart window is fixed at the last 14 days. It is not adjustable.
  • Every other number is all-time. Reply rate, Messages sent and the rest count everything since the workspace started, not the last 14 days.
All four of those are true of Overview only. If you need a period you can set, the Reports tabs take one: CSAT, Team and Finance have From and To (defaulting to the trailing 30 days), Appointments has the same pair plus staff, service and status filters, and Logs has a Date range select with 24-hour, 7-day and 30-day presets. Finance keeps three things outside its own dates on purpose: the Outstanding tile, the What is still owed table, and the past-due line printed beneath that table. Those are what your clients owe you right now rather than for a period, so moving From and To does not move them. Everything else on the tab does. See Finance report.
Because the chart is 14 days and the cards are all-time, the two never add up. A quiet fortnight will show a flat Message volume chart while Messages sent still reads high. That is expected, not a bug.

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How to read them

Reply rate answers “how many of my contacts have ever replied to me?”, not “what share of my messages got a reply?” and not “how fast did my team answer?”. A contact who replied once, two years ago, counts the same as one who replies daily. It moves slowly and it only ever moves up unless you add contacts who never reply.This makes it useful for one thing: spotting a contact list that has gone cold or was imported from a source that never engages. It is not a service-level measure.
Switch channels and the chart redraws. If you run WhatsApp and Instagram, neither view shows a combined total; check each one. A completely flat chart on a channel you know is busy is a connection symptom, not a reporting one; see No inbound messages.
The Recent activity panel lists the last handful of events on the selected channel with a status dot and a time. It is there for a quick “did that just work?” check. For anything you need to investigate properly, use Logs.

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What Overview will not give you

  • No CSAT scores on Overview. No card here counts survey ratings. They are totalled and charted on the CSAT tab of Reports instead: response rate, average score, satisfaction, a score distribution, a daily trend and the most recent responses. See CSAT.
  • No money on Overview. No At a glance card totals what you took, what you billed or what you are owed. Those live on the Finance tab of Reports. See Finance report.
  • No export. Overview has no export button. Every Reports tab has one (CSV and PDF), and so do Contacts and your product catalogue. See Exporting reports.
  • No scheduled or emailed reports. Nothing arrives on a timer; every export is one you ask for.
Reporting is not restricted by plan. What you see is set by your role: a team member without Appointments access simply loses the appointments panel, and the whole Reports section is hidden from a role with no reports permission at all. The Finance tab asks for one permission more than the rest: a role that cannot view Finance sees four tabs instead of five. Exporting from Reports needs the separate Export reports permission. See Roles and permissions.

Analytics overview

Every card on the Overview page and what it counts.

CSAT

Collect ratings in a flow, route by score, and read the CSAT report.

Team performance

The per-agent breakdown: assignments, replies and response times.

Finance report

Money in, billed, outstanding and spent, on the Finance tab of Reports.

Exporting reports

What can leave DMLY as a CSV, and what cannot.

Inbox overview

Where the conversations these numbers describe actually happen.