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Every workspace you sell sits under your agency as a sub-account. You manage them all from the reseller dashboard: assign one of your plans, grant an add-on, suspend or restore access, and open a workspace to work inside it.
The Reseller Dashboard link only appears in your user menu once your workspace is on a reseller plan. If you don’t see it, see Agency overview.
Open it from your user menu → Reseller Dashboard, then select Sub-accounts. The list shows each workspace’s Name, Plan, Contacts, Add-ons and Status.

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How client workspaces are created

You cannot create a client workspace from the reseller dashboard — there is no button for it, by design. Workspaces arrive without you creating them:

A customer signs up on your domain

Your branded sign-up page creates the customer’s account and their first workspace under your agency, on your first enabled plan. See Custom domain.

An existing customer adds a workspace

A workspace created by someone who already belongs to your agency stays under your agency automatically.

Your own workspace

The workspace you were in when you took a reseller plan is moved under your agency automatically, which is why it shows in this list.
The empty state says the same thing: No sub-accounts yet. Customers who sign up on your domain appear here. The business name your customer types at sign-up becomes the workspace name exactly as entered — it is the business name throughout the product. See Business details.
Whether customers can create a second workspace is your call, not the platform’s. It’s controlled by Customer signup & workspaces in Settings, where Off closes your public sign-up page turns sign-ups off entirely. Most agencies sell one workspace per customer and leave the extra-workspace setting off.

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The sub-account limit

The number of client workspaces you can carry depends on your reseller plan. When you hit it, the Sub-accounts page shows You’ve reached your sub-account limit. Contact support to raise it., and your branded sign-up page stops accepting new customers. See Plans.

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Assign a plan

A new sub-account lands on the first enabled plan in your plan list — there is no separate “default plan” setting. If you have no enabled plans yet, it lands with no plan at all. To move a sub-account to a different plan:
1

Build the plan first

Plans live under Configuration → Plans in the reseller dashboard. Each plan sets the limits the workspace gets. See Plans and billing.
2

Pick the plan on the sub-account

On Sub-accounts, use the — assign plan — dropdown on the workspace’s row and choose the plan. You’ll see Plan assigned to the workspace name.
Assigning a plan copies that plan’s limits onto the workspace immediately. The customer keeps whatever they’ve already set up; only the limits change.
A plan that’s assigned to a sub-account can’t be deleted — you’ll get This plan is assigned to sub-accounts. Reassign them before deleting it. Move those workspaces to another plan first.

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Grant an add-on

When a client needs more than their plan allows, grant an add-on instead of moving them up a plan.
1

Build an add-on plan first

Under Configuration → Plans, switch on Add-on plan, pick an Add-on type — Extra contacts, Extra profile (social account) or Additional teammate — and set Quantity granted (per unit).
2

Grant it on the sub-account

Your add-on plan then appears in the + grant add-on dropdown on each sub-account’s row, listed by the name you gave it. Until you create one, the dropdown doesn’t appear at all. Granting adds that capacity to the workspace’s limits straight away; grant again to add another unit.
Each granted add-on shows as a chip on the row — for example +500 contacts. Select the × on it to take it back. Add-ons you grant are billed by you, to you — there is no checkout for the customer, and your clients never see DMLY’s own add-on catalogue or prices.

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Open a client workspace

Open signs you in to the workspace as its owner. You get exactly what the owner gets: the full inbox, contacts, automations, appointments, finance — everything, with nothing hidden and nothing marked as an agency action. While you’re inside the workspace, your user menu shows an Impersonating badge. Select Sign Out in that menu — while impersonating it ends the session-as-owner and drops you back into your own account rather than logging you out.
Because Open gives you the owner’s full view, it includes your client’s customer conversations and contact data. Treat it as access to their business, and tell your clients you have it. See Contacts data and privacy.
Two cases where Open won’t work:
Nobody owns the workspace, so there’s no account to sign in as. This is rare — it usually means the owner’s user account is gone.
The workspace is one of your own, not a client’s. Switch to it from your workspace switcher instead.

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Suspend and restore

Suspend locks a client out of their workspace — use it when they stop paying you. Their data stays exactly where it is; only access stops. Restore puts it back. The Status column shows Active or Suspended.
If your agency is suspended — most often because your own reseller subscription to DMLY lapsed — every one of your client workspaces is locked at once, including ones you never suspended and clients who are fully paid up. Restoring your own subscription lifts it. Keep your reseller plan current. See Plans and billing.

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What clients see

A client in one of your workspaces sees your brand, not DMLY’s, and their Billing menu goes to your plans, charged through your Stripe account. They never see DMLY pricing. Set that up in Plans and billing and Branding.

Plans and billing

Build the plans you sell and connect your own Stripe account.

Custom domain

Serve your agency — and your sign-up page — on your own domain.

Branding

Set the app name, logo and colour your clients see.

Agency overview

How the agency layer fits together.