{
"id": "9f1c4b6e-3a2d-4f8b-9c1e-2a7d5e8b0c31",
"event": "payment.failed",
"occurred_at": "2026-07-14T09:30:00+00:00",
"workspace_id": 42,
"data": {
"contact": {
"id": "contact_demo",
"name": "Jordan Lee",
"email": "jordan.lee@example.com",
"phone": "+15550142299",
"platform": "whatsapp"
},
"payment": {
"id": "pay_demo",
"provider": "stripe",
"reference": "sb_demo_ref",
"provider_payment_id": "cs_demo_123",
"amount": "49.00",
"currency": "USD",
"status": "failed",
"link_url": "https://pay.demo/stripe/sb_demo_ref",
"description": "Order #1042",
"paid_at": null
}
}
}Payment failed
Sent to your endpoint when Payment failed occurs (payment.failed).
Signed as X-Salesbot-Signature: sha256=<hmac> when the endpoint has a secret. Return any 2xx within 8 seconds to acknowledge.
WEBHOOK
payment.failed
{
"id": "9f1c4b6e-3a2d-4f8b-9c1e-2a7d5e8b0c31",
"event": "payment.failed",
"occurred_at": "2026-07-14T09:30:00+00:00",
"workspace_id": 42,
"data": {
"contact": {
"id": "contact_demo",
"name": "Jordan Lee",
"email": "jordan.lee@example.com",
"phone": "+15550142299",
"platform": "whatsapp"
},
"payment": {
"id": "pay_demo",
"provider": "stripe",
"reference": "sb_demo_ref",
"provider_payment_id": "cs_demo_123",
"amount": "49.00",
"currency": "USD",
"status": "failed",
"link_url": "https://pay.demo/stripe/sb_demo_ref",
"description": "Order #1042",
"paid_at": null
}
}
}Was this page helpful?

