> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dmly.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Notifications
> Use the notification bell to keep your team on top of new chats, mentions, bookings and payments.
The bell is DMLY's in-app notification centre. It tells **your team** what is happening in the
workspace — a new chat arrived, a conversation was handed to you, an automation broke. It never
sends anything to a contact.
In-app alerts and client messaging are two separate systems. As the settings page puts it:
*In-app alerts show up in your DMLY notification centre. They keep your team informed and don't
message clients.* To change what your **contacts** receive on WhatsApp, SMS or email, see
[Notification settings](/account/notifications).
## These alerts are not personal preferences
The on/off switches are set per workspace, not per person. If you turn **New conversation** off,
it goes off for every member of the workspace — there is no personal notification preference in
DMLY. The only thing that is yours alone is what you have **read**: marking an item read clears it
for you and nobody else.
## Where the bell lives
The bell sits at the bottom of the workspace sidebar, next to your name — not in the top bar. A red
count shows unread alerts (it stops counting at `99+`). Select the bell to open the feed, then:
* Select an alert to mark it read. **New conversation**, **Conversation assigned to you** and **You
were mentioned** open the conversation itself. Appointment, review and automation alerts open the
relevant module list rather than the individual record. The three Finance alerts carry no link at
all — selecting one only marks it read.
* Select **Mark all read** to clear the count.
* **You're all caught up.** means the feed is empty.
The feed holds the newest 30 alerts and old ones are cleared out automatically. It is a to-do list,
not a record — for history, use the [Inbox](/inbox/overview) and the relevant module.
**View all activity** at the bottom of the feed goes to your workspace Overview. There is no
activity archive page behind it.
## What lands in the bell
Nine events can create an alert.
| Alert | When it fires | Who sees it | Default |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------- | ------- |
| **New conversation** | A contact starts a new chat | Everyone in the workspace | On |
| **Conversation assigned to you** | A teammate routes a conversation your way | The person it's [assigned](/inbox/assigning-chats) to | On |
| **You were mentioned** | A teammate @mentions you in a reply or an [internal note](/inbox/notes-and-collaboration) | Only the people mentioned | On |
| **New appointment booked** | A client books an [appointment](/appointments/overview) | Everyone in the workspace | On |
| **New Google review** | A Google Business review posted in the last 2 days syncs in — the backfill on first connect doesn't alert | Everyone in the workspace | On |
| **Automation failed** | An [automation](/automation/overview) run stops with an error — at most one alert per automation per 15 minutes | Everyone in the workspace | On |
| **Invoice sent** | An [invoice](/finance/overview) goes out to a client | Everyone in the workspace | **Off** |
| **Payment received** | An invoice is paid in full | Everyone in the workspace | On |
| **Payment failed** | A subscription renewal payment fails | Everyone in the workspace | On |
"Everyone in the workspace" means every active [team member](/account/team-members). **Invoice sent**
is the only alert that starts off — turn it on if your team wants a heads-up on every invoice
leaving the workspace.
**You were mentioned** goes to the people you tag and no one else, so an @mention is the reliable
way to get one teammate's attention without adding noise for everyone.
## Who controls what
Which alerts you've read, and — if your workspace uses [WhatsApp calling](/inbox/whatsapp-calling) —
whether you're available to take calls.
Which of the nine events fire at all, for the whole workspace, plus everything on the client and
staff messaging side.
## Turn an alert on or off
Go to your workspace **Settings** and open the **Notifications** page.
The page has two tabs. **Client & staff messages** is what your contacts and staff receive over
WhatsApp, SMS and email. **In-app alerts** is the bell.
Each of the nine alerts has a switch. Turning one off stops it for everyone in the workspace.
Nothing applies until you save.
## Troubleshooting
Check the **In-app alerts** tab first — someone in your workspace may have switched that event off
for everybody. Also check the alert's audience in the table above: **Conversation assigned to you**
only reaches the assignee, and **You were mentioned** only reaches the people tagged.
New alerts normally appear without a refresh. If yours only appear when you navigate, real-time
updates aren't reaching your browser — nothing is lost, the alert is still there, it just arrives
late. Report it if it persists; see [Logs](/troubleshooting/logs).
That's the other system — staff notifications live on the **Client & staff messages** tab.
**Staff appointment confirmation** and **Staff appointment updates** already go out over WhatsApp
and email by default. **Staff new conversation** is the one that ships off, because it can get
noisy — switch it on there. See [Notification settings](/account/notifications).