> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dmly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How plans work

> What your DMLY plan controls, where to see it, and what happens when you reach a limit.

Your plan decides how much of DMLY your workspace can use — how many contacts you can hold, how many broadcast messages you can send, how many people can log in — and which parts of the product are switched on at all.

This page does not list plan names, prices or allowances. Those are set in the plan itself, and they differ depending on whether you buy DMLY directly or through an agency. What follows is where to look them up for **your** workspace, and what each kind of limit actually does.

<Note>
  Billing is admin-only. If your base role is **Member** or **Viewer**, you cannot open **Workspace Settings** at all — ask an admin or the workspace owner. See [Roles and permissions](/account/roles-and-permissions).
</Note>

## Find your plan

<Steps>
  <Step title="Open Workspace Settings">
    Open **Workspace Settings**, then select **Billing**.
  </Step>

  <Step title="Read your current plan">
    **Current Subscription Plan** shows the plan you are on, its status, and — if it is ending — the date it runs to.
  </Step>

  <Step title="See what a plan includes">
    Select **Change subscription plan**. Pick any plan on the left and the panel on the right — titled with the plan's name — lists what that plan includes. This is the only place in the app that shows a plan's allowances, and it updates as you select a different plan — so you can compare before committing to anything.
  </Step>
</Steps>

<Tip>
  If your plan has no contact limit set, that panel says **Unlimited** for contacts rather than staying silent, so you can tell the difference between "no cap" and "not shown".
</Tip>

Past charges live on a separate page: **Workspace Settings → Receipts**.

## What a plan governs

A plan carries two different kinds of setting, and they behave differently.

<Columns cols={2}>
  <Card title="Allowances you can count" icon="gauge">
    A number you use up: contacts, broadcast and template messages, connected channels, people who can log in, AI credits, and how many bots can be switched on at once per channel. These appear in the plan's panel when you pick it under **Change subscription plan**.
  </Card>

  <Card title="Capabilities switched on or off" icon="toggle-on">
    Whole areas your plan either includes or does not: the AI agent, Reputation and reviews, a custom booking domain, and which channels you are allowed to connect.
  </Card>
</Columns>

On/off capabilities do **not** appear in that panel — it only lists the numbered allowances. If you are unsure whether your plan includes one of them, ask whoever sells you DMLY. For an agency sub-account that is your agency, not DMLY.

What each capability covers:

<Accordion title="AI agent">
  Covers the AI node in automations, connecting an AI provider, and AI-suggested replies in the inbox. See [AI replies](/automation/ai-replies) and [OpenAI](/integrations/openai).
</Accordion>

<Accordion title="Reputation and reviews">
  Covers connecting a Google Business Profile, replying to and syncing reviews, and the review-request automation node. See [Reputation](/reputation/overview).
</Accordion>

<Accordion title="Custom booking domain">
  Serving your booking page on your own domain. This one is off unless your plan explicitly includes it. See [Custom domain](/appointments/custom-domain).
</Accordion>

<Accordion title="Allowed channels">
  A plan can restrict which channels you may connect — any of WhatsApp, Facebook, Instagram, SMS, TikTok, Telegram, Live Chat or Google Business. If your plan sets no restriction, every channel is available. See [Channels](/channels/overview).
</Accordion>

## When you reach a limit

Nothing is switched off quietly. You are stopped at the moment you try to do the thing, with a message naming the limit you have reached. Three of these surprise people:

* **Team members count pending invitations.** An invitation that was never accepted still uses a seat. Cancel stale invitations on **Workspace Settings → Team Members** before inviting someone new. See [Team members](/account/team-members).
* **Importing contacts counts the rows you are importing**, not just the contacts you already have. An import that would cross the cap is refused as a whole rather than half-loaded. See [Contacts](/contacts/overview).
* **Bots can always be built.** Only switching one on beyond the per-channel cap is blocked, so hitting this limit never breaks a flow you already have running. See [Automation](/automation/overview).

<Note>
  The broadcast allowance counts every broadcast and template message this workspace has ever sent — it is a running total, not a monthly reset. A send that would take you past the cap is blocked before it goes out. See [Broadcasts](/broadcasts/overview).
</Note>

## Raise a limit

You have two routes, and they are not the same thing:

<Columns cols={2}>
  <Card title="Change plan" icon="arrow-up-right-dots" href="/billing/upgrading-downgrading">
    Move the whole workspace to a plan with different allowances and capabilities.
  </Card>

  <Card title="Buy an add-on" icon="plus" href="/billing/add-ons">
    Keep your plan and buy extra capacity on top — extra contacts, an extra social account, or an extra teammate.
  </Card>
</Columns>

Add-ons stack on your plan: your real limit is the plan's allowance plus any active add-ons. You need an active plan before you can buy one — the **Add-ons** panel tells you so if you do not have one. If you are an agency sub-account, your agency can also grant an add-on, which shows as **Granted by your agency**.

## Related

<Columns cols={2}>
  <Card title="Payment methods" icon="credit-card" href="/billing/payment-methods">
    Update the card your subscription is charged to.
  </Card>

  <Card title="Cancelling" icon="circle-xmark" href="/billing/cancelling">
    What happens when you cancel, and how to resume.
  </Card>

  <Card title="Roles and permissions" icon="user-shield" href="/account/roles-and-permissions">
    Who on your team can reach billing.
  </Card>

  <Card title="Agency plans and billing" icon="building" href="/agency/plans-and-billing">
    For agencies setting plans for client workspaces.
  </Card>
</Columns>