> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dmly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel your subscription

> Cancel a DMLY subscription, keep your data, and understand what deleting a workspace does instead.

Cancelling stops the billing. It does not delete anything. Your subscription stays active until the end of the period you have already paid for, and your workspace, contacts and conversations are all still there afterwards.

Deleting a workspace is the other thing entirely — it is permanent, and it is covered further down.

<Note>
  Billing lives in **Workspace Settings**, which only workspace admins can open. **Security**, where a workspace is deleted, is restricted further: only the workspace owner sees it.
</Note>

## Cancel the subscription

<Steps>
  <Step title="Open Billing">
    Go to **Workspace Settings → Billing**. The **Current Subscription Plan** panel at the top shows your plan and its status.
  </Step>

  <Step title="Select Cancel subscription">
    The panel at the bottom of the page states it plainly: *You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period.*
  </Step>

  <Step title="Confirm">
    DMLY asks you to confirm before anything happens. Once you do, **Current Subscription Plan** shows the new status and the date your access ends.
  </Step>
</Steps>

## What happens to your data

Nothing is removed when you cancel. Contacts, conversations, appointments, invoices and automations stay in the workspace exactly as they were.

What changes is access. You keep everything on your current plan until the paid period runs out. After that, what you can still do depends on the plan your workspace lands on — plan limits cover things like connected channels, contacts, team members, AI credits, the AI agent and Reputation. See [Plans](/billing/plans) for how limits work.

<Note>
  Download anything you need for your records from **Workspace Settings → Receipts** before you cancel. It lists each invoice with a **Download** link.
</Note>

## Change your mind

If you cancel and then reconsider, **Resume** appears on the **Billing** page while the subscription is paused or still inside its grace period — that is, before the paid period ends. Resuming puts you back on the same plan with no interruption.

Once the period has fully lapsed, **Resume** is still the button you want — it just takes you to the plan picker rather than restarting the old subscription in place. Pick a plan there the same way you did the first time. (**Change subscription plan** is the label that button carries while a subscription is still running, not after it has been cancelled.) See [Upgrading and downgrading](/billing/upgrading-downgrading).

## Add-ons are cancelled separately

Add-ons are their own subscriptions, not part of your plan. The **Add-ons** panel says so directly: *Extra capacity on top of your plan — each is a separate subscription you can cancel any time.* Cancelling your plan is not the same as cancelling an add-on, so check **Your add-ons** before you assume you are done.

Add-ons granted to you by an agency show as **Granted by your agency** rather than **Active** — those are the agency's to change, not yours. See [Add-ons](/billing/add-ons).

## Downgrade instead of cancelling

If you want to stop paying but keep the workspace running, a downgrade is usually the better move. When a free plan is available, **Downgrade to free plan** appears on the **Billing** page next to the plan controls, with the honest warning: *You won't be able to use the features of the current plan anymore.*

<Tip>
  Downgrading keeps your number connected and your inbox working within the lower plan's limits. Cancelling outright is only worth it if you are finished with DMLY.
</Tip>

## Deleting a workspace

This is not a cancellation. It is the end of the workspace.

<Warning>
  **Deleting this workspace will delete all data.** Contacts, conversations, appointments, invoices and automations go with it, and any subscription is cancelled immediately. There is no undo and no export afterwards. Download your receipts and export anything you need first.
</Warning>

Only the workspace owner can do it, from **Workspace Settings → Security**. To make an accident unlikely, DMLY asks you to type the workspace name before the delete button will work: *To continue deleting, type the name of the workspace to delete into the box below.*

<Accordion title="Can I hand the workspace to someone else instead?">
  Not from the workspace settings — there is no owner-transfer control in DMLY. If the current owner is leaving the business, contact your provider (your agency, or DMLY support) rather than deleting the workspace and rebuilding it.
</Accordion>

<Accordion title="What about my own login?">
  Deleting your user account is a different action, on your own **Edit profile** page — but it is not a smaller one. DMLY deletes every workspace you own along with your account, and cancels their subscriptions. The page says so plainly: *Deleting your account will result in the permanent removal of all account data and associated resources, including the data of any owned workspaces.* Workspaces you only belong to are unaffected. See [Your profile](/account/profile).
</Accordion>

## Related

<Columns cols={2}>
  <Card title="Plans" icon="layer-group" href="/billing/plans">
    What each plan includes and how limits apply.
  </Card>

  <Card title="Upgrading and downgrading" icon="arrows-up-down" href="/billing/upgrading-downgrading">
    Move between plans without cancelling.
  </Card>

  <Card title="Add-ons" icon="puzzle-piece" href="/billing/add-ons">
    Extra capacity bought separately from your plan.
  </Card>

  <Card title="Payment methods" icon="credit-card" href="/billing/payment-methods">
    Update the card DMLY bills.
  </Card>
</Columns>