> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dmly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation reports

> Read the inbound and outbound message numbers on your Overview page, and understand what each one counts.

DMLY has no separate Reports screen. **Overview** — the first page you land on — is both your
dashboard and your analytics. Everything reported about conversations lives there: the
**Message volume** chart and the **Reply rate** card.

<Note>
  There is no Analytics or Reports entry in the sidebar, and no per-agent or per-conversation
  breakdown. If you are looking for numbers about a single automation, open the ⋮ menu on its row
  in the Automation list and select **Analytics** instead — see
  [Automation overview](/automation/overview).
</Note>

## What is measured

<Steps>
  <Step title="Message volume">
    A two-line chart headed **Message volume**, described as *Outbound vs inbound messages over
    the last 14 days*. One line is Outbound, the other Inbound. If neither side has any activity
    in the window, the panel shows **No message activity yet.**
  </Step>

  <Step title="Reply rate">
    A card in the **At a glance** grid. It is the share of your contacts who have ever sent you
    an inbound message, out of all your contacts.
  </Step>

  <Step title="Messages sent">
    A card in the same grid — an all-time count of messages sent for the selected channel.
  </Step>

  <Step title="Calls and Call answer rate">
    Two extra cards that appear only when the selected channel is WhatsApp. They render even with
    no call history, reading 0 and 0%. See [WhatsApp](/channels/whatsapp).
  </Step>
</Steps>

The **At a glance** grid also carries **Contacts**, **Flow completion**, **Broadcast delivery**,
**Growth clicks**, **Opt-out rate** and **Active sequences**. Those are covered on
[Analytics overview](/analytics/overview).

## Filters and date ranges

This is the part people most often get wrong, so read it before you draw conclusions.

* **The only filter is the channel selector.** Pick a channel at the top of the page and the
  conversation numbers follow it. There is nothing else to narrow by — no agent, no tag, no
  segment.
* **There is no date-range picker.** You cannot change the period, and you cannot compare two
  periods.
* **The chart window is fixed at the last 14 days.** It is not adjustable.
* **Every other number is all-time.** **Reply rate**, **Messages sent** and the rest count
  everything since the workspace started, not the last 14 days.

<Warning>
  Because the chart is 14 days and the cards are all-time, the two never add up. A quiet
  fortnight will show a flat **Message volume** chart while **Messages sent** still reads high.
  That is expected, not a bug.
</Warning>

## How to read them

<Accordion title="Reply rate is about contacts, not conversations">
  **Reply rate** answers "how many of my contacts have ever replied to me?" — not "what share of
  my messages got a reply?" and not "how fast did my team answer?". A contact who replied once,
  two years ago, counts the same as one who replies daily. It moves slowly and it only ever
  moves up unless you add contacts who never reply.

  This makes it useful for one thing: spotting a contact list that has gone cold or was imported
  from a source that never engages. It is not a service-level measure.
</Accordion>

<Accordion title="Message volume is per channel">
  Switch channels and the chart redraws. If you run WhatsApp and Instagram, neither view shows a
  combined total — check each one. A completely flat chart on a channel you know is busy is a
  connection symptom, not a reporting one; see
  [No inbound messages](/channels/no-inbound-messages).
</Accordion>

<Accordion title="Recent activity is a live feed, not a report">
  The **Recent activity** panel lists the last handful of events on the selected channel with a
  status dot and a time. It is there for a quick "did that just work?" check. For anything you
  need to investigate properly, use [Logs](/troubleshooting/logs).
</Accordion>

## What you will not find here

* **No CSAT scores.** The **CSAT Survey** node routes each rating to its own branch inside a
  flow, but ratings are never totalled or charted anywhere. See [CSAT](/analytics/csat).
* **No export.** Overview has no export button. Contacts and appointment data can be exported —
  see [Exporting reports](/analytics/exporting-reports).
* **No scheduled or emailed reports.**

<Tip>
  Reporting is not restricted by plan. What you see is set by your role — a team member without
  Appointments access simply loses the appointments panel. See
  [Roles and permissions](/account/roles-and-permissions).
</Tip>

<Columns cols={2}>
  <Card title="Analytics overview" icon="gauge" href="/analytics/overview">
    Every card on the Overview page and what it counts.
  </Card>

  <Card title="CSAT" icon="star" href="/analytics/csat">
    Collect ratings in a flow and route by score.
  </Card>

  <Card title="Exporting reports" icon="file-csv" href="/analytics/exporting-reports">
    What can leave DMLY as a CSV, and what cannot.
  </Card>

  <Card title="Inbox overview" icon="inbox" href="/inbox/overview">
    Where the conversations these numbers describe actually happen.
  </Card>
</Columns>